Simplicity is a great virtue but it requires hard work to achieve it and education to appreciate it. And to make matters worse: complexity sells better. – Edsger Dijkstra, The threats to computing science
The problem is that at a lot of big companies, process becomes a substitute for thinking. You’re encouraged to behave like a little cog in a complex machine. – Elon Musk, co-founder of Tesla Motors and PayPalProcesses involving knowledge workers are fluid and adaptable. The people involved interact in a world of fuzzy decisions, work in the gray area of abstract concepts, and tend to be highly unpredictable, often changing things and tinkering with the process rules.
A typical dysfunctional business process
A team with four decent sprinters can out-race a team with four better sprinters by beating the faster team in the exchange zones. The key to this event is how much time the baton spends in those exchange zones. – Mike Rosenbaum, Bleacher Report sports writer
The failure of work transitions is like the invisible killer disease pervading the organization.