Process Silos are Killing Your Productivity

Silos are often heavily guarded fortresses which are protected by impenetrable vines of bureaucracy, entrenched interests and Established Ways of Doing Things.
Process Silos
Silos limit the workers’ access to knowledge about their customers and their opportunities to use that knowledge to better serve the marketplace.
Process Silos
Silos obscure the overall visibility of work being done in the organization as a result of multiple interfaces, disjointed processes, and complex data integration.
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Creating the organization’s process management playbook

In the future of work, employees must be empowered to operate at their full potential, and this requires a workplace that has freed itself of unnecessary and debilitating boundaries. It is only then that companies can hope to meet the business challenges of the fast-changing global economy.
Cognizant, Future of work enabler: Worker Empowerment
A playbook is like an overall game plan in football. As in any sport, rather than trying to define all the ways the game will be played, you outline the properties and behaviors of the players and systems so they know how to behave when different “plays” come up. Things can be changed on the fly if necessary, and approvals, cooperation and exceptions are built into the process.
process management playbook A playbook spells out the roles, responsibilities, and expectations for every participant, and lays out all the possible activities, paths, and resources.
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