Accelerate the adoption of Salesforce with Xpeditor

We must learn to cocreate the future and use an improvisational model for strategy that embraces uncertainty, emerges from execution, engages individual creativity and learns by testing many hypotheses.
Mike Rollings (Gartner), Citizen Development: Reinventing the Shadows of IT

Wanting to start an adoption of Salesforce? Xpeditor wants to help.

For most companies, adopting a new “platform” is a major endeavor, consuming many hours of investigation, piloting, training, approvals and budgets.
This is a major inhibitor to getting new work management applications implemented.  The same can be true with the adoption of Salesforce, but xpeditor wants to make it easier and faster.
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Workflow and process management on Salesforce App Cloud

People will bypass and reject any system that does not help them perform work in a natural way.
– Gerhard Basson, Process Architect

Address resistance

People don’t resist change. They resist being changed.
Peter Senge, The Fifth Discipline: The art and practice of the learning organization
  As succinctly put by Ian James:
One thing you can count on – any attempt to ask a knowledge worker to reduce their jobs to a set of rote tasks that can be plugged into a new system is not going to work. Instead, many will be thinking, “I’m not going to tell him what I do when this happens, or that. I don’t want any new system anyway.”
 
Cultural resistance tends to be a “bottom-up” phenomenon that occurs when people in individual work groups sabotage improvement efforts.
Whenever management decides to map a company’s processes, your most creative employees may suspect you’re measuring them for a straitjacket. They may feel the organization is threatening to take away their autonomy. They may become de-motivated or start looking for another job. They may even jump to a competitor who can see an unstructured process for what it really is: a pinball machine, not an assembly line.
In other words, the most creative people handling the most unstructured processes that add the most value to a company are most likely to resist any attempt to bring in traditional BPM software. After all, they’ve got the most to lose: their autonomy, initiative, and independent problem-solving skills.
On the other hand, most people will welcome collaborative work management. After some initial suspicions, even the most valuable and creative people will likely realize the company is not trying to put them into a straitjacket, take away their autonomy, nor limit their decision making. On the contrary, the goal is to make everyone’s jobs clearer and easier.

Leverage the network effect

The value of a tool that everyone can use comes when everyone uses it… for a thousand little things. 
– Ian James, The Process Consultant
 
For an organization to be successful with collaborative work management, it is not enough to simply build processes here and there. That alone will not turn a business into a more resilient, intelligent, fast, and flexible Customer Company.
To be successful, it is not good enough to be agile in one department but unable to link together operations in various parts of the business. If an innovation in the sales process means a product can’t be shipped to the customer as quickly, then innovation, no matter how good locally, is not working for the business as a whole.
The vast majority of business value comes from the cumulative value of automating a large number of small workflow processes (currently likely to be run by Excel + email), and by having everyone in the organization on the same platform networking and sharing information with one another.

Avoid the big bang approach

The citizen developer sits on the front lines of experimentation and business innovation. The innovation sought is not solely big-bang innovation, but all types of innovation that happen within the flow of business execution.
Mike Rollings (Gartner), Citizen Development: Reinventing the Shadows of IT
 
Making a decision on adopting a new platform is momentous for most organizations and requires a major corporate initiative.
But Xpeditor makes it easy for organizations to quickly take advantage of Salesforce App Cloud anywhere in the organization at any time, with low risk and low cost. Any business unit can start small, with just a handful of processes. As others start seeing the benefits, and as the self-service database grows, they will join in. comic
DILBERT © 2009 Scott Adams. Used By permission of UNIVERSAL UCLICK. All rights reserved.  

Make it easy for workers to adopt

It is possible to set up organizations so that when I am pursuing my own self-interest, I automatically benefit everyone else, whether I mean to or not.
– Abraham Maslow
 
manPeople naturally do what is in their own best interest, even if it negatively impacts the organization. You have to provide incentive so that the thing they do for themselves is in the best interest of the organization.
The natural tendency will be for employees to want to stick to what they know. Therefore, you need to entice employees to adopt collaborative work management for their everyday work. There is only one sure way to make users do this – make it so overwhelmingly attractive that they would only be hurting themselves if they used anything else.
Creating the conditions to facilitate the quick adoption of Salesforce include:
 
  • Establishing a Rapid Response Center early, to help users feel confident that support is available as they move forward.
  • Making available a self-service database, which will make starting new solutions much faster.
  • Creating a community group of collaborative work management users to provide crowd-sourced support.
  • Giving business units the ability to access and add their data to the collaborative work management database, which will reduce the desire to access other data sources.
 

Seed the gurus

If you don’t like change, you’re going to like irrelevance even less.
– General Shinseki
 
calmBecause change is so constant and so critical, without continual learning and sharing, today’s guru will become tomorrow’s loser.
Probably the most critical action to be taken is to turn yesterday’s gurus into today’s evangelists. Employees who are experts in the current tools being used, like Lotus Notes and Access, are likely to feel threatened by the advent of new technology. Seek these employees out and turn them into Salesforce App Cloud experts as early as possible. This way, instead of feeling threatened, they can use their expert status in yesterday’s tools to become Salesforce App Cloud evangelists.
The rest will come. They trust the gurus and don’t want to get left behind.
 

Just do it!

They always say time changes things, but you actually have to change them yourself.
– Andy Warhol
 
Don’t wait for the Enterprise database to be built before starting to build applications. Instead, have the Enterprise database emerge as new applications are built and existing ones migrated.
With Xpeditor, you don’t have to get a solution completely right or get everything inputted in order to start getting value. Which is just as well, since perfect knowledge is impossible, and adjustments and improvements always need to be made after a solution is implemented. Users of Xpeditor don’t even have to know about it – tasks will just start showing up in their activity stream or email.
Does the adoption of Salesforce sound good to you? Read more about our process management solution by requesting a copy of our white paper.

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