Today, every organization needs to create a consistent, connected experience for all stakeholders working to execute key business processes including: customers, employees and partners. This vision requires a comprehensive system that supports people in achieving their business goals, wherever and however they happen to work. The following are 9 ways to make this vision a reality.
#1 – A common point of access
Stakeholders need a single, device-independent repository where they can find and access all of the digital tools they need to interact with the business – an ‘enterprise process store’ of available processes, to ensure ease of access, visibility of use and consistent governance.
Xpeditor addresses the full spectrum of business processes, from automated to ad hoc, in a single package.
#2 – A 360 degree view of interactions
Stakeholders are increasingly working across multiple topics and they need to gain a dynamic, ‘at a glance’ view of their range of ongoing tasks. They need to replace siloed, app-centric views with one which visualizes their total backlog of work holistically across all processes and systems.
By having all the organization’s processes, projects, and tasks in a single place, it is easy to get a holistic view of what work is being done for a given customer in real-time.